Step 26 of 35 · stage 6, if the developer defaults
Complain to GujRERA
Brings a promoter or agent before the Authority for violation of any provision of the RERA Act, Rules or Regulations - the buyer's primary remedy against a defaulting developer.
- Official wording
- File a complaint with the Gujarat Real Estate Regulatory Authority (GujRERA)
- Where you go
- GujRERA and the tribunal
- Online or in person
- Both (online complaint registration on the GujRERA portal; the Rule prescribes a demand...
- What it costs
- Rs. 1,000 (rupees one thousand).
- How long
- No timing stated
- Record id
- RERA-01, step 26 of 35
Where you go, and how
Gujarat Real Estate Regulatory Authority (GujRERA), Gandhinagar; filed online at gujrera.gujarat.gov.in
Mode: Both (online complaint registration on the GujRERA portal; the Rule prescribes a demand draft)
This office handles 4 of the 35 steps in the register. What else it does, and what it charges.
What to have with you
The source names 6 things the office asks for. Take them all in one go and the visit is usually one visit.
- Registration number of the registered project (may be left blank for a non-registered project)
- Name of the complainant (mandatory)
- Complainant's landline number (mandatory)
- Complainant's mobile number (mandatory)
- Complainant's e-mail id (mandatory)
- Complainant's address
Quoted from the prerequisite list in the register. Where the source names a detail rather than a document, such as a survey number, it is listed as the source words it.
The form you fill in
Form 'A' (complaint to the Authority, other than for compensation), prescribed by Rule 11(1) of the Gujarat Real Estate (Regulation and Development) (Matters Relating to the Real Estate Regulatory Authority) Rules, 2016
What it costs
Quoted from the government source, in its own words:
Rs. 1,000 (rupees one thousand). Rule 11(1) prescribes it 'in the form of demand draft'; the GujRERA website user manual for online complaint registration states 'Proceed filling form (Fees: 1000/-)'.
No part of this figure has been rounded, converted or updated by us. If the department has revised it since 4 August 2026, the correction address is in the footer. Every published fee in the register sits on one page.
How long it takes
No timing stated. A department that does not publish a service standard cannot be held to one, which is worth knowing before you plan around a date.
GujRERA complaint disposal timeline: section 29 of the RERA Act contemplates disposal within sixty days, but the GujRERA FAQ item on 'Time prescribed for disposal of Complaint for compensation' was not legible as a number in the extracted text, so no disposal timeline is asserted.
What to watch out for
The register keeps a note against this step. It is the part most people find out too late, so it is printed in full rather than summarised.
On submission the portal generates a complaint number in the format CMP/District/YYMMDD/XXXX. Rule 11(2) prescribes a summary procedure: notice with particulars and documents to the respondent, explanation of the alleged contravention on appearance, order on a plea of guilty, or a call for further documents and evidence, and power to proceed ex parte where a duly informed party stays absent. Regulations 10 and 11 give the Authority discretion to accept the complaint in English or Gujarati with a direction to file an English translation.
The law behind it
Section 31, Real Estate (Regulation and Development) Act, 2016; Rule 11(1), Gujarat Real Estate (Regulation and Development) (Matters Relating to the Real Estate Regulatory Authority) Rules, 2016 (in force from 29 October 2016)
Where this came from, and what comes next
Citation: https://gujrera.gujarat.gov.in/resources/staticpage/FAQs%20ADJ_26.05.2021.pdf page 40, item 5.7: 'Rule 11 (1) of the Rules, 2016 provides that any aggrieved person may file a Complaint in Form A (except for compensation) with the Authority, along with a fee of rupees one thousand in the form of demand draft, for violation any provisions of the Act, Rules and Regulations.' Fee also confirmed at https://gujrera.gujarat.gov.in/resources/staticpage/Complaint.pdf page 3 (Gujarat RERA Website User Manual Version 4.0, Complaint Registration).
Government page: https://gujrera.gujarat.gov.in/
Value date: FAQ document dated 26 May 2021, prepared by P. R. Patel, Adjudicating Officer, RERA, Gandhinagar; user manual version 4.0, undated, retrieved 2026-08-04
Last verified: 4 August 2026
- The step before: 25. Property tax in Dholera SIR
- The step after: 27. Claim compensation or interest
- This stage: If the developer defaults
- All 35 steps in one table
Found something wrong here? Send the government page that corrects it to corrections@dholera.support and the register is changed at the source, so the fix reaches every page at once.